Epicenter Game Card Balance

MOBILE WALLET AND GAME CARD GENERAL TERMS AND CONDITIONS

Effective as of: January 1, 2026

The Poppy Bank Epicenter Mobile Wallet (“Mobile Wallet”) is a digital payment and reward system for storing credits that can be redeemed for gameplay at Epicenter via either a mobile application (“App”) or a plastic card commonly known as a “Game Card.” Collectively both the App and the Game Card shall be referred to as Mobile Wallet for the purposes of this document. This storage and payment method allows for electronic reloading across multiple devices, transferability to and from physical Game Cards, and real-time tracking of Chips and Ticket balances. The Mobile Wallet, including all administration related thereto, is provided by Poppy Bank Epicenter, or its affiliates, parents, or subsidiary companies (collectively “Epicenter”, “we”, “us”, “our”, “ours”). These Terms and Conditions and Privacy Policy (“Terms & Conditions”) govern the use of the Mobile Wallet. By downloading, registering, and using the Mobile Wallet, you agree to be bound by these Terms & Conditions, which may be amended from time to time without notice. You can obtain the latest version of these Terms & Conditions at www.visitepicenter.com/about-us/policies.

Game Cards, Chips, and Tickets

Game Card: A stored value card with a magnetic strip or embedded Radio Frequency Identification (RFID) tag that allows you to play games at Epicenter. This card is used to electronically store Chips and Tickets balances.

Chips: An electronic medium available for purchase through the Mobile Wallet. Chips are used in the Arcade in place of coins or tokens for gameplay. The cost of any game may require the use of whole or fractional Chips, which may leave guests with a balance of less than the required amount to play. Chips can be reloaded in the Mobile Wallet at any time. Chips do not expire.

Tickets: May be awarded for gameplay at certain redemption-style arcade games. Tickets can be stored on a guest’s Game Card or in the Mobile Wallet. Ticket balances may be checked via the App or at the front desk. Tickets do not expire.

Chips and Tickets do not have a cash value and may not be refunded or exchanged. You may combine Chips and Ticket balances from any number of Game Cards or the Mobile Wallet; provided, however, that Epicenter reserves the right to impose restrictions on Chips and/or Ticket transfers at its discretion.

Lost or Stolen Game Cards or Mobile Wallet Accounts

Epicenter is not responsible for lost, stolen, or damaged Game Cards or Mobile Wallet accounts containing Chips or Tickets.

Non-Transferability

Mobile Wallet accounts, along with Chips and Tickets, cannot be sold, transferred, or combined with any other account. Mobile Wallet accounts cannot be redeemed for cash, exchanged for retail items, or used as gift Cards/certificates. Any resale or other transfer of a Mobile Wallet account for consideration will render the Mobile Wallet account and associated Chip and/or Ticket balances void and subject to cancellation.

Decline to Accept

Epicenter reserves the right to not accept a Mobile Wallet account or Game Card or otherwise limit its use if we believe the use is unauthorized, fraudulent, otherwise unlawful, or violates these Terms & Conditions.

Game Malfunction

You assume inherent risk in the use of Game Cards or Mobile Wallet accounts for malfunctioning games, incorrect Tickets dispensed, or other issues. Tickets are only awarded where no game malfunction has occurred. If a game malfunctions during play, you are not entitled to a refund. If Epicenter confirms that excessive Tickets have been dispensed due to game malfunction, we reserve the right to deduct that corresponding amount from your Game Card or Mobile Wallet balance. Epicenter further reserves the right to make any other adjustments to a guest's Game Card or Mobile Wallet due to game malfunction or fraud, in its sole and absolute discretion.

Game Floor Misconduct

As a guest of Epicenter, you agree to abide by all safety signage, game instructions, and house rules/policies. Epicenter reserves the right to void, confiscate, or refuse redemption for guests not in accordance with these Terms & Conditions, or any posted safety signage, instructions (either in-game, written on a game, or verbally instructed by an Epicenter employee), and house rules/policies. Epicenter reserves the right to terminate gameplay for Tickets that have been awarded due to game tampering, including but not limited to, tilting, shifting, or exploitation of game malfunctions.

Cancellation

Epicenter reserves the right to suspend or terminate your Mobile Wallet account and revoke or limit any associated rights and privileges at any time without notice, liability, reimbursement or compensation. If termination occurs due to fraudulent or unauthorized use of the Mobile Wallet or by breach of these Terms & Conditions, all Chips and Tickets will be voided and deemed unusable, and no compensation will be issued. Should a guest’s Mobile Wallet be terminated without cause, Epicenter will refund or issue arcade credits in the amount equivalent to the remaining balance of Chips purchased and Tickets held, less any outstanding amounts owed to Epicenter.

Privacy Policy

We are committed to protecting your privacy. Our privacy policy outlines how we collect, use, and protect your personal information. By using the Mobile Wallet, you agree to our collection and use of your information as described in our privacy policy, which is located at [www.visitepicenter.com/privacy]. We do not sell or share your information with third parties for their marketing purposes without your explicit consent.

Information Collection and Use

  • Personal Information: We may collect personal information such as your name, email address, phone number, and payment information when you register for a Mobile Wallet account.
  • Usage Data: We may collect information on how the service is accessed and used, including Game Card data, transaction history, and technical data such as your device’s Internet Protocol (IP) address, browser type, and operating system.

Information Sharing and Disclosure

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing and data analysis. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Changes to Terms & Conditions

We may update these Terms & Conditions from time to time. When we do, we will revise the effective date at the top of this document. Your continued use of the Mobile Wallet after any changes signifies your acceptance of the new Terms & Conditions.

Contact Information

If you have any questions regarding the Mobile Wallet, Game Card, or App, you can contact us at [email protected].